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The issue was first brought to the New York chapter by Marco Chirico, who owns the Brooklyn restaurant Enoteca. Write down the I.D # email or call your seamless support and you should get refunded on the account.

Listen to the conversation if the customer is not placing an order and is just simply making a reservation or a non order you should not be charged commissionĥ. Scroll down until you see Phone Order click on it and a recorded conversation should pull upĤ. Pick the Prior month with calendar button on the top rightģ. Go to your tablet/desktop scroll down to financials open Transaction detailsĢ. While the National Restaurant Association declined to comment on the matter, the New York State chapter emailed its members with instructions on how to find out if a restaurant had been charged accurately for a call made through GrubHub.ġ. Restaurants in New York City have made similar complaints, according to a report by the New York Post.

We are exploring all avenues of response,” a Grubhub spokesperson wrote in a statement to NRN. Narula could not be reached for comment on the suit.Ī GrubHub spokesperson, in a statement to NRN, said: “We believe the Tiffin case is without merit and dispute the claims. The suit, filed in December by Munish Narula, founder and president of Narula Restaurant Group, claims that GrubHub charges commissions “without verifying whether the calls generated actual food orders and has instead relied solely on the length of the call to justify its withholding of revenues and profits that belong to the restaurants ― not GrubHub.”

The lawsuit was filed in Pennsylvania by Tiffin Indian Cuisine, a chain in Philadelphia and New Jersey. The calls in question could be a customer inquiring about a particular dish or making a reservation to dine in. Restaurant operators have frequently taken issue with the cuts such services take on each order.īut a class action lawsuit and reports of operator complaints are bringing new scrutiny to GrubHub’s fee structure, claiming that the company, which is part of the same company as Seamless, is charging restaurants for phone calls made to restaurants through Grubhub's app - even when those calls don’t result in an order. It’s no secret that restaurants have an uneasy relationship with delivery services like Grubhub and Seamless.